Widerrufsrecht
Refund & Return Policy
Return Policy Summary
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Returns are accepted within 30 days of delivery.
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Customers are responsible for return shipping costs.
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No restocking fees apply.
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No items are considered final sale.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, items must be returned in their original condition.
Customers are responsible for arranging and paying for return shipping.
Once the returned item is received and inspected, we will notify you regarding the approval of your refund.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of receiving your order.
To help us resolve the issue quickly, please provide:
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Your order number
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A description of the issue
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Clear photos showing the problem
If the issue is verified, we will offer a replacement or refund at no additional cost.
Lost Packages
If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Refunds
Approved refunds will be processed to the original payment method used during checkout.
Please allow several business days for the refund to appear on your account, depending on your payment provider.
No restocking fees will be charged for approved returns.
Order Cancellations
Orders may be canceled before they are shipped. If an order has already been processed or shipped, it may no longer be eligible for cancellation.
Contact Information
For all return and refund inquiries, please contact:
Store Name: Chill Mordo Internationale